Caredly is the AI-powered CRM that gives every NDIS participant a unique, person-centred data profile — so your team captures the right information, and your stakeholders get the reports they need, automatically.
“Anthony slept through to 4:12am. Brief waking — requested cigarette, redirected with herbal tea + radio. Settled within 8 mins. No escalation.”
Your support workers spend 15+ minutes per shift on paper forms and Excel entries. Supervisors spend hours compiling raw data into reports. It's costing you time, money, and staff goodwill.
When plan review comes around, you can't produce the data the NDIA needs. Participants lose funding. Providers absorb the cost of unfunded support — sometimes $100,000+ in wakeover costs alone.
Your current CRM treats every participant the same. But every participant is different. The data you need for one person is completely different from the next. You need a system that's as person-centred as your care.
Four interlocking capabilities, designed by people who’ve spent fifteen years inside SIL houses, on-call rosters, and NDIA plan reviews.
Every participant gets a unique data profile. Forms, questions, and data points tailored to their specific needs and goals — no more blanket templates.
“Every other CRM treats your participants like rows in a spreadsheet. Caredly builds a profile around the person.”
Workers ask the AI questions during shift — meds, protocols, handover summaries, de-escalation. Like an expert colleague available 24/7.
Dictate shift notes, incident reports, observations. The AI converts speech to structured documentation. No more typing on phones.
Weekly and monthly stakeholder reports — trend charts, data tables, AI-written summaries — sent to coordinators, BSPs, OTs, and families.
The same data, captured once, flows through analysis, and lands in the right hands — automatically. No re-keying, no spreadsheets, no chasing.
Support workers fill in shift-specific forms from their phone. Or dictate them by voice.
Wakings cluster at 04:00–05:00 — coincides with shift change. Consider rostering review.
Caredly processes the data instantly. Trends, patterns, and concerns surface automatically. The AI flags what matters.
“Sleep stability improved 18% MoM.Redirection strategies effective in 73% of escalations…”
Stakeholders receive professional, data-rich reports automatically. Coordinators have what they need for the NDIA. Families stay informed.
One platform, five perspectives. Caredly meets each person where they are — from the support worker on shift to the family member two states away.
Quick mobile forms. Voice input. AI assistant for on-shift questions. No more dreading shift notes.
“I used to dread the last 20 minutes of shift. Now I'm done in five.”
Anthony’s 4am window: redirect to outdoor walk + radio.
Six years of evidence from a SIL provider that ran the data-driven model before Caredly existed. Now packaged into software so every provider can get the same outcomes.
of participants maintain or increase NDIS funding at plan review
reduction in administrative hours for supervisors
average shift-note completion · down from 15+ minutes on paper
Source · outcomes observed in a 40-participant data-driven SIL provider environment between 2019 and 2025, prior to Caredly’s release. Individual results vary by participant cohort, support model, and rate of implementation.
The big three NDIS CRMs were built for rostering and billing, then bolted on everything else. Caredly was built around the person.
| Capability | CaredlyOurs | ShiftCare | Lumary | SupportAbility |
|---|---|---|---|---|
01 · Only on CaredlyCapabilities our competitors don't offer at all. | ||||
| Person-centred CRM (per participant) | ||||
| AI care assistant | ||||
| Voice-to-text shift notes | ||||
| AI-generated report narratives | ||||
| Built by NDIS insiders | ||||
02 · Better on CaredlyWhere every CRM technically does it — but ours does it properly. | ||||
| Customisable forms per participant | Limited | Limited | Limited | |
| Automated stakeholder reports | Basic | Basic | Basic | |
| Per-participant pricing | Per-user | Per-user | Custom | |
03 · Industry standardTable stakes. We meet them, so do they. | ||||
| Australian data hosting | ||||
| Capabilities matched | 9/ 9 | 1/ 9 | 1/ 9 | 1/ 9 |
Migration is run by our co-founders, not a help-desk ticket. Most providers are fully onboarded within two weeks, with zero data loss.
No per-user fees. No setup costs. No lock-in contracts. Bring your whole team — we charge by the people you support, not the seats you fill.
1–10 participants · solo and small providers
10–50 participants · most popular
50+ participants · full AI suite
Custom pricing, white-glove migration, dedicated infrastructure, and a named partner from our team. Designed for providers running 100+ participants across multiple states.
All pricing in AUD, ex GST. Final agreement subject to onboarding call & participant verification. A “participant” is one NDIS-funded individual in your active service caseload.
A two-person founding team — one operator, one technologist. Combined: thirty years on the inside of Australian disability services, and a postgraduate foundation in applied AI.
A full-stack developer and AI solutions architect with a postgraduate background in artificial intelligence. Has spent years building software for the NDIS and broader healthcare sector — most recently inside aged care, where the daily realities of compliance, shift documentation, and stakeholder reporting shaped Caredly's data architecture.
Fifteen-plus years inside the NDIS sector — across SIL operations, regional management, and director roles at a leading provider. Built and validated, in the field, the data-driven reporting model that Caredly is now packaging into software so every Australian provider can run it.
Software has to bend to the participant — never the other way around.
Funding, plans and care decisions all turn on data. We help you produce it.
Designed alongside support workers, supervisors, and coordinators — not for them.
“We’ve seen firsthand how the right data transforms care outcomes. Caredly exists because every provider deserves the tools to deliver person-centred, data-driven support.”
We’re onboarding our first providers now. Get early access and 50% off for six months.